Retail is the sale of goods and services to the end-user. The retail industry includes for example supermarkets and fashion stores. Retail operations is concerned with the management of retail stores and includes deciding on the store layout, planning the assortment of products to sell, managing the inventory, pricing the products, hiring personnel, advertising, etc.
E-retail is the sales of good and services to the end-user online. E-retail operations, or E-tailing is concerned with the management of online retail stores and includes some extra challenges such as designing the website, analyzing click pattern data and tailoring the assortment to the individual customer.
Here are examples of the research questions we try to address:
Researchers in the retail operations lab work with companies such as Jumbo Supermarkten, Jan Linders, Plus, Spar, Sligro (including Emte), Ahold (Albert Heijn), Makro and Lekkerland. More examples of research within our lab can be found below.
Our lab is involved in a number of (in-company) graduation projects of Bachelor and Master students. Some interesting, recently performed projects are:
Currently our lab is involved in the following (joint) research & development projects. These projects are usually conducted in collaboration with other universities and companies. Contact our us if you are interested in teaming up for a new project proposal.