Behavioral Operations

Behavioral Operations

Vincent Wiers
Industrial Fellow
SCIENTIFIC DIRECTOR

While planning and schedulign decisions are well supported by advanced planning and other software, humans still play a crucial role in the actual manipulation of this software, and the effectuations of the modeling outcomes. In the behavioral operations lab, we study human behavior in the context of planning and scheduling. Our objectives are to better understand these decisions, in order to improve eventual decision outcome, and the efficiency of the decision making process.

Lab Focus

While behavioral operations is a broad field, studying many types of managerial decisions in operations management, the focus of our lab is specifically on planners and schedulers. We primarily conduct field work, supported by some modeling and experimental work in this field. We primarily work with Master and Bachelor students in the field work, and hence closely connect our work with industrial practice. We collaborate with other researchers with background in cognitive, work and organizational psychology.

Key Topics

Our current research topics are:

  • The use of time by schedulers, with an objective to improve the productivity of planners and schedulers
  • Decision making of human planners under hierarchical planning structures, mainly focusing on the aggregation of information and decisions

Achievements

Our impact has been both academic and in industrial practice. In the academic sense, we have been one o the founders of the extensive HOPS network in Europe, which eventually resulted in a book co-edited by Jan Fransoo. Further, a number of high-impact journal publications have been produced by our research team. As most of our work is field-work, we collaborate extensively with industrial partners. Most recently, extensive studies have been conducted at Dow Chemical and Styron. Both studies have resulted in changed modes of work to improve scheduler productivity, and in guidelines for new software implementations.

Rob Basten
Assistant Professor
SCIENTIFIC DIRECTOR
Ton de Kok
Professor
SCIENTIFIC DIRECTOR
Jan Fransoo
Professor
SCIENTIFIC DIRECTOR
Vincent Wiers
Industrial Fellow
SCIENTIFIC DIRECTOR

Our lab is involved in a number of (in-company) graduation projects of Bachelor and Master students. Some interesting, recently performed projects are:

     

    Currently our lab is involved in the following (joint) research & development projects. These projects are usually conducted in collaboration with other universities and companies. Contact our us if you are interested in teaming up for a new project proposal.